Job ID 2955
About the job
We are looking for Customer Support Executive for our International Logistics Support Team to deal with our existing clients.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Benefits from ABS:
- Incentives & Bonus
- Medical Insurance
- Dependability Allowance
- Annual Increment
- Leave Encashment
Salary: 35,000 TO 40,000 (+ Other Incentives)
Shift Timing: Evening (6:00PM TO 2:00AM) Night (10:00PM TO 6:00AM)
- Location: Gulshan e Iqbal Block 13-C near Nishat Linen outlet (Moona Chamber Office#1), Karachi.