Customer Service Representative M&S Online,Lahore, Pakistan

Job Detail

Job ID 1725

Job Description

We are seeking to appoint an enthusiastic and highly motivated Customer Service Representative The ideal candidate loves talking to people and proactively getting sales.

Note: This position requires good written and oral English language skills. Please do not apply if you cannot comprehend/speak English with an American accent.

Office timings – 7:00 PM to 3:00 AM, two days off (Sat-Sun). Candidates with relevant experience are encouraged to apply.

Responsibilities:

Communicate with customers via phone calls, email, and chat
Provide knowledgeable answers to questions about the product, pricing, and availability
Contacting potential or existing customers to inform them about a product.
You will be responsible for generating calls to potential customers
Ensuring that you are on track with sales goals
Work with internal departments to meet customer’s needs
Data entry in various platforms

Qualifications:

Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
The ideal candidate must be a graduate or above
Must have professional English competence and previous experience of customer services with the USA or any other foreign company.

Essential Requirements:

Minimum 1-Year call representative role experience
Candidates with excellent English skills will be preferred
Must enjoy talking to people (via phone), as this role is all about building positive working relationships with people!
Able to work honestly and ethically.
Must be able to work in a fast past and dynamic work environment.
Very well organized and reliable.
A key Team player.
Outstanding communicator and listener
The ability to persuade, with a professional patient, and friendly personality.

Candidates with relevant experience are encouraged to apply.