Job ID 2011
About the job
Claims Handler / Administrator In the UK Rainbow International is a leading disaster restoration company, delivering fire, flood and accidental damages services on behalf of the top insurance companies and all major adjusters nationwide. Job Duties-To manage all new instructions to their conclusion in accordance with the policies and procedures for each client from first notification to Invoice.
- To handle external and internal telephone calls professionally at all times, following the correct guidelines and response times.
- Recording all communications within the core operating system against each instruction.
- To process, as required, any new work instructions ensuring they are processed accurately and efficiently within the set parameters.
- To distribute or respond to information requests or forwarding of data to specific clients.
- To be able to create estimated scope of works from the information provided by the technicians.
- Proactively identify and provide updates, additional claim and service information to clients.
- Undertake credit control duties and monitor debtor days.
- To recognise complaints and handle these in accordance with the FCA guidelines.
- To provide effective and efficient administration functions and support for all clients and customers as required in line with business needs.
- Proactively and effectively manage own workload, with minimal guidance from line Manager.
- To undertake any other ad hoc duties as required. Experience Requires a minimum of 2 years’ experience of dealing with customers Used to a fast paced environment where multitasking is key Skills Ability to work within a fast paced environment and take in information quickly and make the correct decision based on that information Strong administration skills Numeracy and literacy Confident and helpful telephone manner Excellent communication skills both Verbal and Written Excellent customer service skills IT Skills – excellent knowledge of PC based computers including the ability to work windows based office PC applications i.e. Word and Excel