Call Center Representative
Pakistan Jobs Part time Private @ApplyKro in Call center , in Call center , in Call Center Jobs , in Customer Support Executive , in Islamabad Jobs , in Jobs In Pakistan , in Latest Job In Lahore, Karachi, Islamabad, Faisalabad , in Latest Jobs In Pakistan 2023 , in March jobs , in Today Jobs , in Today Jobs , in Trending Jobs In Pakistan Email JobJob Detail
-
Job ID 3277
Job Description
About the job
JOB OVERVIEW:
The Patient Coordinator is responsible for screening of new leads, follow-up, and documenting participants for assigned active clinical trials in Minerva Research Solutions. The patient Coordinator plays a critical role in enabling clinical trials by building a database in the CTMS of willing and qualified study volunteers.
KEY RESPONSIBILITIES:
- Call new interested participants, interview and phone screen prospective clinical study participants.
- Maintain a database of clinical study participants.
- Develop outreach efforts related to participant recruitment.
- Interact directly with study participants via phone and SMS etc.
- Coordinate with Medical Staff (CRC)s to ensure adequate subject recruitment has been met for each study.
- Maintain and improve study documentation and volunteer records such as consent forms.
- Assist with sales, marketing, and outreach efforts as needed.
- Interact with and provide study-related details and accurate information to the participant.
- Maintain safe, fast-paced, and positive behavior in the work environment.
- Perform other related duties and participate in special projects as assigned.
BEHAVIORAL COMPETENCIES:
- Conceptual capability, ability to solve problems and make decisions
- Teamwork
- High commitment to teamwork and work ethics/ Etiquette.
- Knowledge and information sharing: proactively builds working relationships across team, and leverages opportunities, tools and methods used in the sharing of knowledge.
- Planning and organizing
- Sets priorities among competing tasks according to importance and urgency
- Uses a systematic approach to planning and organizing work and activities.
- Plans with an appropriate and realistic sense of time.
- Problem-solving and decision making
- Identifies the most evident and important information and issues within the given context.
- Uses judgment critically, takes a logical approach to problems and thinks with reason.
- Follows a logical and organized approach to gathering data and analyzing situations.
- Customer focus.
- Strong customer focus with an effective and efficient approach.
- Communication skills
- Strong communication skills (listening, questioning, and giving feedback)
- Active learning
- Demonstrates a ‘continuous improvement attitude’, ability to learn quickly, and interest in the development
- Keeps updated on general trends of trails and studies that could improve and update the standards of processes, procedures, and services
MIN. QUALIFICATIONS:
Essential:
Bachelor’s Degree in any Major, BDS, BS Nursing
Computer Literate (Good Knowledge of MS Office)
Literacy in English Language
2 years’ experience in relevant field
Desirable:
MBBS, Pharm-D, DPD
Microsoft Certification on various Ms Office Products
Fluency in written and spoken English + Multilingual capability is an added advantage
2+ years’ experience in the healthcare industry
Industry
- Information Technology & Services
Employment Type
Full-time
Shift: Night